With 12 individual updates coming available in October, there’s plenty of business value being added. Here we’ve selected the top 4, which we think will make the most impact – for the full list click through to the Microsoft site.
Dynamics 365 for Sales will foster efficient customer engagement by allowing sales reps to compose and send InMail from within Dynamics 365 for Sales entities. Also, to help sellers more easily identify contacts, profile pictures from LinkedIn will now be available within Dynamics 365 for Sales.
Customers can leverage the channel integration framework in Dynamics 365 for Sales to integrate the softphone dialer from their telephony provider, within the customer engagement app. Sales reps can quickly dial numbers directly from the browser to call contacts by selecting a phone number. The softphone dialer immediately appears and initiates the call.
The scanner will analyse the card for relevant information, and automatically update respective fields in the system. The feature also offers configuration, allowing users to select alternative fields to populate.
Enhancements help to connect Dynamics 365 records to Teams channels without leaving the Dynamics 365 app. Sellers will receive team member recommendations, during the connection flow, based on Dynamics 365 access privileges. To further improve the extensibility, file sharing can now be enabled for any out-of-the-box and custom entities, across Dynamics 365 and Teams connections. Connections refer to the ability to add a Dynamics 365 tab to a Teams channel.
If you’ve any questions or concerns about up and coming release of Business Central please don’t hesitate to contact us using:
Microsoft Dynamics CRM makes our sales personnel more effective by reducing the amount of time they spend on non-value-add activities and by creating more time to spend with customers.
It’s giving us stronger customer engagement through better, more personalised communication