Microsoft Dynamics 365 for Customer Service

Improve customer service through a single, unified experience that delivers end-to-end service across every channel — earning customer loyalty and empowering teams.

Microsoft Dynamics 365 for Customer Service is a smart extendable app, within the Dynamics 365 Suite, which helps businesses further extend the capabilities of Microsoft Dynamics Business Central or Dynamics 365 for Sales and adapt as their organisation grows.

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Our people are loving the increased functionality; they can do more, more easily.

CIO, Kennametal

Moving to the cloud is a major step for us to stay competitive, to further concentrate on focusing on the customer and increase the quality of our products.

CEO, UmbraGroup