Microsoft Dynamics 365 for Customer Service

Improve customer service through a single, unified experience that delivers end-to-end service across every channel — earning customer loyalty and empowering teams.

Microsoft Dynamics 365 for Customer Service is a smart extendable app, within the Dynamics 365 Suite, which helps businesses further extend the capabilities of Microsoft Dynamics Business Central or Dynamics 365 for Sales and adapt as their organisation grows.

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We can use data to make data-driven decisions and communicate to our teams using actual data. Everyone here is very smart, but the additional insights – based on a single shared version of the truth – make us all smarter.

Head of CRM, Grant Thornton

We chose Dynamics 365 because we are positioning our business for growth and we knew that the Azure cloud has the power to scale and grow with us.

Director of IT, Hickory Farms